Refund policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date for a refund or exchange.

To be eligible for a return, items must be:

Unused and in the same condition that you received them
In their original packaging, with all tags and accessories included
Accompanied by proof of purchase (order number or receipt)

Damaged or Incorrect Items

We take great care in packaging and fulfilling every order, but if you receive an item that arrived damaged, defective, or different from what you ordered, please let us know right away. We will provide a full refund or free replacement, and in these cases, you will not be responsible for any return shipping costs.

To help us resolve the issue quickly, please include the following when you contact us:

Your order number
A brief description of the issue
Photos of the item and/or packaging (if damaged or incorrect)

How to Start a Return

To initiate a return, exchange, or report a damaged/incorrect item, please contact our support team at:

📧 mxpcustomssales@gmail.com

Our team will respond promptly with instructions on how to proceed.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original method of payment within a reasonable timeframe.